Getting help
How to get support - from your club committee for club-specific questions, or from the Rowbot team for platform issues.
There are two kinds of help you might need - questions about how your club runs on Rowbot, and questions about the platform itself. The right person to ask depends on which it is.
Help from your club
Most day-to-day questions - your membership status, which squad you're in, session schedules, invoices, or anything specific to how your club uses Rowbot - are best answered by your club's committee or admin team.
How to find your club's contacts:
Open Rowbot and go to your club's home page.
Tap Club in the navigation, then About or Contacts (if your committee has filled this in).
If no contact details are listed there, reach out to whoever invited you to the club - they'll be able to put you in touch with the right person.
Common questions for your committee:
- Why can't I see certain sessions or groups?
- My membership type or fee looks wrong
- I need to update my payment method or cancel a subscription
- I'm not receiving emails from the club
- I need to change my name, emergency contact, or other personal details
Club admins can be identified by the Admin role badge on their profile. Coaches typically have a Coach role. Your committee members will have a Committee role.
Help from Rowbot
If you're experiencing a technical problem with the platform itself - something isn't loading, a feature isn't working as described in these docs, or you believe there's a bug - the Rowbot support team can help.
Email support
Describe your issue and include your club's subdomain (e.g. lorc.rowbot.app). We aim to respond within one business day.
Troubleshooting guide
Check the troubleshooting page first - it covers the most common login, session, payment and app issues with step-by-step solutions.
When contacting support, include:
- Your email address and the club subdomain (e.g.
lorc.rowbot.app) - A description of what you were trying to do and what happened instead
- Any error message you saw (a screenshot helps)
- The device and browser or app version you were using
Help for club admins and committee
If you're an admin setting up or managing your club, the Manage section of these guides covers everything from initial configuration to payments and permissions:
Club setup guide
Configure your club profile, features, and branding.
Members and invites
Invite members, manage roles, and handle access.
Payments: Stripe and GoCardless
Connect payment providers and manage subscriptions.
Roles and permissions
Understand and configure what each role can do.
If you've read the docs and still have questions about configuring your club, email support@rowbot.app and we'll help you get set up.