Notifications
How Rowbot keeps you in the loop - in-app, push and email, what you can turn off, and what you cannot.
Rowbot tells you about the things that matter - an outing reminder, a lineup change, a payment about to be taken - so you do not have to keep checking.
Three channels
- In-app - every notification lands in your notifications feed, on the web and in the mobile app. This is the durable record: nothing is ever only sent somewhere else.
- Push - the mobile app can push to your phone, so a reminder reaches you with the app closed. Allow notifications for Rowbot in your phone settings.
- Email - used for the things worth an inbox: a new charge, an overdue payment.
When things arrive
Reminders go out when they are due. A session reminder set for two hours before an outing arrives two hours before, not the night before. If you have a reminder due and others of the same kind due within the next six hours, they come as one message rather than one buzz each.
Your phone stays quiet overnight. Between 10pm and 8am, club time, routine notifications do not push. They still appear in the app straight away; the push waits for 8am, and if several were held overnight you get one summary rather than a burst. Anything you have already read by then is not pushed at all.
Two things still come through at once, whatever the hour: a cancelled session and a changed lineup, because both are about what you are doing in the next few hours. A reminder for an early outing is sent the evening before rather than held until after the outing has launched.
Email is never held. It does not wake anyone up.
What you can turn off
Most notifications are yours to control. In Settings → Communications you choose, per kind of notification, whether it reaches you by push and by email. The in-app record is always kept.
The list shows the kinds of notification that apply to you. The everyday ones - sessions, lineups, announcements, billing - are always there. Role-specific kinds, such as equipment reports, membership requests and ticket sales, appear once you have received one.
A few cannot be switched off, and it is worth knowing why:
- New charges - an invoice is a bill, not an update. A preference should not be able to hide money you owe.
- Overdue payments - this is where billing stops being routine and your membership is at risk.
Routine membership invoices are quiet by default. If your club bills you the same amount every month and collects it automatically, you get a heads-up before the money moves rather than an email about every invoice. If you would rather have the paper trail, switch membership invoice emails on in your preferences.
Billing notices in particular
Clubs asked for two things at once: tell members what they need to know, and stop pestering people about a membership they have already set up and forgotten. So:
- Before an automatic payment, you get a heads-up a few days ahead - what, how much, and when. For Direct Debit that arrives as a push and in-app notice, because your bank's own scheme already emails you a pre-collection notice and two would be noise. For card payments, where no such notice exists, Rowbot emails you as well.
- One-off charges - race fees, kit, tickets - always email, because they are news.
- Overdue notices always reach you, by every channel available.
The changelog
Rowbot changes often, and there is a public record of it at rowbot.app/changelog, plus a
Changelog tab in the app's notifications area so you can catch up without leaving.
Related
- Accounts and login - setting up the mobile app.
- Clubs and tenancy - notifications follow you across every club you belong to.